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Ordereze Support

Frequently Asked Questions

Have a question, problem, or just want to talk to us?

Please call Customer Success Team at  +1 (631) 271-3470 x 0

Our Office Hours are Monday - Friday: 9:00am - 5:00pm EST

Emergency Assistance

Select this option if your website is down or if your online ordering is not functioning properly outside of our office hours.

View Assistance

For Existing Customers

Use our online Ticket System to open a support ticket for our customer service team, as well as review the status of your open tickets.

Submit A Ticket

Use our File Upload System to send us your menus and photos to be added to your website.

File Upload System

For Free Trial Users

Request access if you forgot your Social Hub url, add new users, and learn more about tips & tricks.

Free Trial Portal

Update My Hours of Operation

Update the hours of operation on your website or view the contact information for social media sites.


Turn Off/On Online Ordering

Follow these simple steps to turn your online ordering off, or on!

Turn Off/On

Make Changes to My Menu

Change menu items and/or pricing with our easy to use Menu Manager!


Update My Home Page

Add or remove content from your homepage with our user friendly page builder.


Claim/Create Review & Social Sites

Check out our tutorial site for step by step guides to claim and/or create your Review Sites.